FAQ

General Questions

Should the full value of the E-hotel vouchers be redeemed at once?
Yes, E-hotel vouchers can only be used for a single transaction at participating hotels and resorts.
What do I do if I lose my E-hotel vouchers?
Please contact onlinereservations@themeresorts.com for inquiries on E-hotel vouchers, and we will assist in reissuing the E-hotel vouchers.
Can E-hotel vouchers be redeemed for cash?
No, E-hotel vouchers cannot be redeemed for cash.
How can the recipient redeem his E-hotel voucher?
The recipient can redeem his E-hotel voucher by presenting an email print-out or a snapshot of the voucher, together with an official form of identification at any participating hotel or resort.
How we can utilize E-hotel vouchers?
After purchasing E-hotel vouchers, you can call our hotline 0117386386 or email onlinereservations@themeresorts.com, to place the reservation, once your travel dates are confirmed.
How are the E-hotel vouchers delivered?
You will receive your E-hotel vouchers via email
Do E-hotel vouchers have an expiration date?
Yes, You can locate the respective validity information on each E-hotel voucher.
What currency and denominations are E-hotel vouchers available in?
E-hotel vouchers are available in LKR .
What can E-hotel vouchers be used for?
E-hotel vouchers can be used for accommodation.
Where can I use my E-hotel vouchers?
E-hotel vouchers can be used at Theme Resorts & Spas properties.
How can I purchase E-hotel vouchers ?
All E-hotel vouchers can be purchased online using a Visa or MasterCard through this online portal.
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