Arrival at the hotel
- Wash your hands before entering the front desk
- Have a foot bath before entering the Premises
- Request a face mask if you do not have one
- Use hand sanitizer before picking your wet towels
- Get your temperature checked
- Fill the case investigation form
Meals
- Support the method of food serving (Set menu, Ala carte or buffet)
- Practice hand hygiene
- Do not share crockery and cutlery
Facilities of the hotel
- Spa
- Remove your shoes before entering
- Fill the medical investigation form before treatments
- Follow all instructions given by the Doctor / Health Assistant
- Always practice hand hygiene
- Pool
- Have a bath before and after using the pool
- Do not share your towels or swimming gear with others
- Gym
- Use hand sanitizer before / after using equipment at the gym
- Do not work out if you have medical concerns
- Do not share towels / tissues / water bottles
Elevators
- Line up on marked places, facing the walls
- Sanitize your hands after leaving the elevator
- Avoid overcrowding
- Consider using the stairways whenever possible
Public areas
- Always maintain social distance
- Stay in your room if you feel unwell and immediately call the front desk
- Get your body temperature measured at the departure
Arrival at the hotel
- Have a blind/glass/plastic shield in front of the counter
- Limit cash handling.
- Ask guest to insert the debit/credit card and remove it from the machine.
- Do not share the pen used to sign the documents
- Keep an alcohol rub/hand sanitizer by your side
- disinfected all guest key cards before and after use
- Disinfect the surfaces including all machines
- Always wear suitable PPE (Personal Protective Equipment) when handling guests’ belongings
Meals
- Minimize the overcrowding in restaurants, bars, buffet area, night club
- Make seating arrangements complying to social distancing
- Frequently clean cutlery, tables, chairs and other surfaces
- Place all cutlery inside a napkin
- keep a distance of 1m with the guests and other staff
- Keep disinfectant gel at entrance to meal areas.
- Follow safe food practices
- Collect used napkins separately without touching with bare hands
- Practice hand hygiene after clearing tables
Facilities of the hotel
- Spa
- proper use of disinfectants.
- Use marked laundry bags for textiles, linen, and clothes
- Maintain personal hygiene of therapists
- Temporarily suspend all non-essential therapies (facial treatments that, treatments on chest area, hands etc.)
- Check case investigation form and the intake form of the client
- Check client’s temperature before therapies
- Wear suitable PPE
- Clean treatment room and all equipment after every therapy
- Gym /Play Room
- Guests with symptoms of COVID-19 will not be allowed to use the gym
- Display sign boards with best practices
- Frequently practice hand hygiene
- Frequently clean the benches, all gym equipment using disinfectants
- Keep alcohol-based sanitizer dispensers inside and outside facilities
- Position germicidal spray and paper towels
- Pool
- Guests with symptoms of COVID-19 will not be allowed to use the pool
- Maintain disinfectant of pools within recommended limits
- Assure proper functioning of ventilation, air exchange, and dehumidification equipment
Elevators
- Disinfect elevators every 30 minutes
- Limit passengers getting into the elevator at one time (2-4)
- Direct passengers to face the wall inside elevators
Public areas
- Always use face masks, gloves and practice hand hygiene.
- Perform routine cleaning and disinfection
- Carry out waste disposal on proper guidelines
- Minimize overcrowding at the gates
- Manage queues with physical distancing
- Display notices promoting hand hygiene and social distancing
- Install high-efficiency air filters.
- Increase ventilation rates in the work environment.
- Install physical barriers, such as clear plastic sneeze guards.
- Installing a drive-through window for customer service.